We pledge to continue providing the highest standard of personal banking service available in Kentucky to each and every customer.

1. You have the right to a money-back service guarantee. If you are not totally satisfied with your Central Bank account relationship, we promise to refund any monthly or annual service fees paid up to 90 days. In short, it's not just an empty pledge. It's a money-back service guarantee that applies exclusively to all personal deposit accounts, Visa or MasterCard accounts and even your safe deposit box. And we put it in writing.

2. You have the right to have any decision affecting your account made locally. Why should your financial situation be affected by either the policy or whim of some great banker in the sky? Central Bank is Kentucky based, Kentucky owned. Our future is right here in Kentucky.

3. You have the right to a prompt, personal response. At Central Bank, we never forget that you are the customer. If you have a question, just call your banker or our Customer Client Services. If they don't have an answer on the tip of their tongue, they'll find out and call you back. Call (859) 253-6359 or 1-800-367-5938. Or, you can e-mail us at INFO@centralbank.com .

4. You have the right to deal with a bank that shares your values and is dedicated to the prosperity of Kentucky. We've been in Central Kentucky for 52 years, and like you, Central Bank is dedicated to bringing progress and prosperity to this community.

5. You have the right to privacy. At Central Bank, we respect each customer's right to privacy and have implemented security procedures to protect our personal and business relationships. We sincerely appreciate your decision to choose our banking services. We also believe that your privacy should not be compromised. Accordingly, we have established a Privacy Policy as a guide for collection, use, retention, and security of individual customer information by our employees. Click here to view our Privacy Policy .

6. You have a right to full and complete service. By full and complete we mean more than a full array of services. Full service means dealing with experienced and knowledgeable bankers. Bankers who know you. Bankers who put your financial goals first. Putting our customers first - understanding customer needs and keeping the service personalized and flexible - is what built this bank. We call it Central Service, and it's your right to expect it every time you walk-in, drive-thru, call or visit our web site.

Luther Deaton, Jr.
Chairman, President and Chief Executive Officer