P.O. Box 1360
Lexington, KY 40588-1360
Phone: (859) 253-6222 Toll Free: (800) 637-6884
Fax: (859) 253-6003
Client Services Hours
Monday through Friday 8 a.m. to 8 p.m. EST
Saturday 9 a.m. to 1 p.m. EST
Client Services: (859) 253-6359 or (800) 637-6884
For assistance with CentralNET password resets, please contact your Personal Banker or Client Services. For a list of banking center contact information, click here.
Central Bank: 042100146
Central Bank Jefferson County: 083002533
Lost or Stolen Debit or Credit Cards
To report lost or stolen debit or credit cards, please call 859-253-6222 or 800-637-6884 and follow the instructions provided.
To select or change your debit card PIN, please call 1-800-992-3808.
For Cyber-security or Fraud Issues
Please contact firstname.lastname@example.org. Please note that this email address is not monitored 24 hours a day.