Is the Central Bank Gift Card a credit card?
No. The Central Bank Gift Card is a prepaid Visa card that carries a fixed cash amount determined by the giver at the time of purchase. Each time the card is used, the purchase amount is deducted from the available balance.

Does this card need to be activated?
This card must be activated before use. To activate and choose your PIN, please call 1-866-276-5115. Remove sticker before using this card.

When using the Central Bank Gift Card at a Merchant Point-of-Sale Terminal, do I choose to process the transaction as a Debit or Credit?
If you choose the Credit Option when using the card at a Merchant Point-of-Sale Terminal, you will not be required to enter a four-digit PIN number. However, you will be required to sign for the transaction.

If you choose the Debit Option when using the card at a Merchant Point of Sale Terminal, you will be required to enter a four-digit PIN number.

Where can the Central Bank Gift Card be used?
The Central Bank Gift Card can be used to make purchases at more than 22 million Visa Debit merchant locations. The Card cannot be used for recurring transactions, cash advances or ATM withdrawals.

Who might like a Central Bank Gift Card?
Anyone. Friends, relatives, business associates. It’s a gift that can be used everywhere Visa Debit is accepted.

Is there a limit as to how much value the Central Bank Gift Card can have?
Yes. The minimum value for the Central Bank Gift Card can have is $20.00 and the maximum value is $500.00.

What are the fees to buy the Central Bank Gift Card?
$3.00 per card.

Does the gift recipient need to sign an agreement?
Purchaser/recipient does not have to sign an agreement. However, each card is distributed with Terms and Conditions. These Terms and Conditions fully explain the rules regarding the use of the card. The Terms and Conditions can also be viewed online. (click here) The gift recipient accepts the Terms and Conditions by either signing the back of the card or using the card.

Will the gift recipient receive a statement?
No. Gift recipients can review their current balance online free of charge through this Web site. In addition, the gift recipient can call the toll-free Central Bank Cardholder Services number 1-866-276-5115, to receive balance and transaction information. The 3-digit number in the signature line (CVV) is required to access this information.

What happens if I need to return an item purchased with my gift card?
Each merchant location has its own return policies and will handle the returns in the same manner as any other Visa Debit transaction. They may credit your Central Bank Gift Card, provide a cash refund, or issue a store credit.

What if the purchase is denied?
The card’s available balance is probably less than the purchase amount. You may inform the merchant of the remaining balance on the card and use another form of payment to pay the difference, subject to the policy of the merchant. Also, please be aware that use of the Central Bank Gift Card at some merchants – for example, restaurants, mail-order companies, and cruise lines – requires the card have an available balance greater than the purchase amount to ensure sufficient funds for tips or incidental expenses. This card cannot be used for pay-at-the-pump transactions. The Card cannot be used for recurring transactions or cash advances.

Does the Central Bank Gift Card have an expiration date?
Yes. The expiration date is indicated on the front of the card. The card will be valid for a minimum of five (5) years from the purchase date.

Can I reload my Central Bank Gift Card?
No, the card cannot be reloaded.

What happens if there are still funds available when my Central Bank Gift Card expires?
We encourage you to use the entire gift amount before the card expires. Any transactions after this date will be declined. No funds will be returned to you.

What happens if my Central Bank Gift Card is lost or stolen?
Central Bank provides 24-hour toll-free support. Immediately report any problems or a lost or stolen card by calling 1–866–276–5115. A replacement card will be issued and any available balance (less the replacement card fee of $5.00) will be transferred to the new card.

Can the card ever have a negative balance?
Any authorization request that is greater than the card’s available balance will be declined. However, there can be times when a Visa merchant puts an item through without prior authorization. If an overdraft occurs, the card recipient will be required to make a payment to Central Bank Card Services to cover the negative amount.

Payments should be sent to:

Central Bank
Card Services Department
P.O. Box 1360
Lexington, Kentucky 40588

Why are my purchases declined when I know the balance is sufficient for my purchase, cash advance, or ATM withdrawal?
It is possible that an address verification is not possible with a gift card. Online and telephone purchases may require that the “billing address” for your purchase match the address on file for your Central Bank Gift Card. You would need to register your card if you are going to make online or telephone purchases.
The Card cannot be used for recurring transactions, cash advances, or ATM withdrawals.

It is also possible that if the purchase amount exceeds the card balance the transaction could be declined. If you do not have sufficient funds on the card, you can request that the merchant charge part of the purchase on the card and pay the remaining amount with cash or another card. This is referred to as a “split transaction.” Some merchants will only permit split transactions if you pay the remainder in cash, while some may not accept split transactions at all.