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Lost or Stolen Cards

How can I report a lost or stolen card?

To report lost or stolen debit or credit cards, please call 859-253-6222 or 800-637-6884 and follow the instructions provided.

To select or change your debit card PIN, please call 1-800-992-3808.

To select or change your credit card PIN, please call 1-855-284-9164.

Top Customer Service Questions

What are client services hours?

Monday through Friday, 8 a.m. to 5 p.m. EST
Saturday, 9 a.m. to 1 p.m. EST

Client Services: 859-253-6359 or 800-637-6884

For assistance with CentralNET password resets, please contact your Personal Banker or Client Services. Find your local banking center's contact information.

What is my Central Bank account routing number?

Central Bank: 042100146

How can I access my accounts by phone?

The Central Connection

Get your current balances and transaction history plus deposit and loan account information or transfer funds between authorized checking, savings and money market accounts.

Conveniently access your accounts by phone

Use the list below to find the most convenient phone number to call for access to your accounts:

Once The Central Connection answers, choose the information you want and follow the steps below:

  1. You will need to select Spanish if you want this option for your account information.

  2. Then select the type of activity you want to conduct.

  3. Once you have chosen the type of account, you will be asked for your Social Security number or tax ID, followed by the # sign and your PIN (Personal Identification Number you specify).

The first time you use The Central Connection, your PIN will be the last four digits of your Social Security number.

First-time callers will be required/prompted to change their PINs. To help protect the security of your account, you must specify a new four-digit PIN that you will enter for future use.

Checking Information

  • Current and available balance

  • Last 10 withdrawals

  • Last 10 deposits

  • Specific transaction

  • Interest information

Savings Information

  • Current and available balance

  • Last 10 withdrawals

  • Last 10 deposits

  • Specific transaction

  • Interest information

Loan Information

  • Loans – mortgage, commercial, installment

  • Unpaid principal balance and annual percentage rate

  • Tax information

  • Payment information

  • Installment loan payment

  • Installment loan payoff

Certificates of Deposit

  • Account information

  • Tax information

  • Interest payment information


  • From checking

  • From savings

To change PIN

  • New PIN cannot be the same as the current PIN

  • System will confirm that new PIN change was successful

Other services

  • Branch hours and locations

  • ATM locations

  • Report a lost or stolen debit or credit card

How can I report a cyber-security or fraud issue?

Please contact our Financial Intelligence & Security Unit at fisu@centralbank.com.

Note that this email address is not monitored 24 hours a day.