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Because we know how important – and how valuable – business online banking can be to you, we want you to have a full understanding of how to best use our new system and make the most of your banking experience. Below you will find a series of video tutorials created to help better acquaint you with both. The first video in the series will help customers activate their Token Numbers for their first logins to the new system.

You can also access system user guides here.

Mobile Token Activation

Providing you with secure and convenient access to your accounts, from wherever you happen to be, is our first priority. In this video, we’ll show you how to log in using a few easy steps. Note that if you do not already have a Token Number, you will need to download the Symantec VIP Access app through your mobile device.

Logging in is fast, easy and, of course, secure. The screenshot below provides a quick look at some of the information that will be needed for the login input fields for Commercial Online Banking.

Please follow the instructions below for your initial login to Central Bank’s new Commercial Online Banking platform:

  1. Central Bank’s new Commercial Online Banking can be found at cob.centralbank.com.

  2. Log in using your current CentralNET Business Credentials, but please note the following:

    1. Company ID: your Organization ID will now be called your Company ID.

    2. User ID: your user ID will now need to be entered in all lowercase letters.

    3. Password: your password will remain case-sensitive, so please enter your password exactly as you would today.

  3. Read and accept the Service Agreement

  4. You will then be prompted to change your password.

    1. Your new password should be 8 – 32 characters with at least one alpha character, one special character and one number.

  5. Next, you will activate your token by entering the following:

    1. Activation Code: central2021

    2. Token Number: If you do not already have the security token, please download the Symantec VIP Access app on your mobile device.

      1. For physical tokens, this can be found on the back and usually begins with AVT or FT.

      2. For mobile tokens, this can be found at the top of the app screen under Credential ID and usually begins with SYMC.

    3. Passcode: This will be the current Security Code displayed on your token

  6. After clicking submit, wait for a new Security Code and then enter this number into the passcode field.

Using The Dashboard

Learn how to make the most of your Dashboard by quickly reviewing account balances and activity, customizing your widgets, viewing and scheduling alerts and so much more. The Dashboard is your customizable page to make accessing information easy and convenient for you.

Working from the Administration Menu

Whether it’s creating new users, overseeing user settings and permissions or simply resetting passwords, you’ll discover how to efficiently manage and monitor your company’s online banking access.

Accessing Account Balances and Information

We know how important it is for you to review your account activity and account balances. Here, we show you how to quickly and easily access necessary account information.

Performing a Transaction Search

We make accessing your transaction information convenient for you. This video shows you how to search for a specific transaction or a range of transaction types.

Accessing Recipients

Learn how to create and manage Recipients, the entities and individuals you issue wire and ACH payments to, through a Master Recipient List.

Navigating ACH (Automated Clearing House)

Learn how to create and manage ACH Templates and securely submit and approve ACH Files in this easy-to-follow video.

Wiring Payments

Learn how to create and approve Domestic and International USD Wire Payments. In this video, we also show you how to create and manage Wire Templates and securely send Wire Payments.

Import Overview

From start to finish, this video takes you through the process of creating your Import Profile and importing an ACH File - along with reviewing the important file data.