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To report lost or stolen debit or credit cards, please call 859-253-6222 or 800-637-6884 and follow the instructions provided.
To select or change your debit card PIN, please call 1-800-992-3808.
To select or change your credit card PIN, please call 1-855-284-9164.
Monday through Friday, 8 a.m. to 5 p.m. EST
Saturday, 9 a.m. to 1 p.m. EST
Client Services: 859-253-6359 or 800-637-6884
For assistance with CentralNET password resets, please contact your Personal Banker or Client Services. Find your local banking center’s contact information.
Central Bank: 042100146
Get your current balances and transaction history plus deposit and loan account information or transfer funds between authorized checking, savings and money market accounts.
Use the list below to find the most convenient phone number to call for access to your accounts:
Once The Central Connection answers, choose the information you want and follow the steps below:
The first time you use The Central Connection, your PIN will be the last four digits of your Social Security number.
First-time callers will be required/prompted to change their PINs. To help protect the security of your account, you must specify a new four-digit PIN that you will enter for future use.
Please contact our Financial Intelligence & Security Unit at firstname.lastname@example.org.
Note that this email address is not monitored 24 hours a day.